RAMQ must serve certain users in English, French language ministry confirms

“He made me feel like a second-class citizen.” West Island resident Susan Starkey speaks about her phone call with a RAMQ employee who, despite being bilingual, hung up on her after she asked to communicate in English. QCGN Director General Sylvia Martin-Laforge says that the passage of Bill 96 will lead to such egregious incidents.

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