Online Access to Quebec Government Services: Report and Recommendations Released

Meaningful access to information and services

QCGN’s Access to Justice in English project has presented Quebec government stakeholders with its report and list of recommendations on how to strengthen the information and services provided online in English through Quebec government websites.

“Quebecers are increasingly interacting with government online, from registering for a family doctor to finding a daycare or applying for worker’s compensation,” said Sylvia Martin-Laforge, Director General of the Quebec Community Groups Network. “Our research has found that despite the protection of rights to accessing health care and justice services in English, many services on websites related to health and justice are not currently accessible in English.”

The recommendations have been presented to officials from across the Quebec government, including:

  • the Secretariat for Relations with English-speaking Quebecers
  • the Ministère du conseil exécutif
  • the Health and Social Services Ministry (Ministère de la Santé et des Services sociaux)
  • the Ministry of Labour, Employment and Social Solidarity (Ministère du Travail, de l’Emploi et de la Solidarité sociale)
  • Quebec’s workplace health and safety board (Conseil des normes de l’équité, de la santé et de la sécurité du travail, CNESST)
  • the Ministry of Justice (Ministère de la Justice)
  • the Ministry for Families (Ministère de la Famille)
  • the Ministry of Municipal Affairs and Housing (Ministère des Affaires municipales et de l’Habitation)
Copies of this report have also been shared with Justice Canada and the many community stakeholders who took the time to meet with the Access to Justice project team over the past year to share their experiences and provide a greater understanding of how the issue can impact day-to-day life for English-speaking Quebecers. “We have offered to continue to work alongside the Government of Quebec to address these issues and we look forward to a positive dialogue,” said Martin-Laforge.